Priority Customers New

Supporting you when you need it most.

Keeping our customers safe and warm is always our top priority, and we have a dedicated team to look after our customers who need this support the most. We were the first gas network to be successfully audited against the exacting British Standard 18477 for the services we provide to the most vulnerable in the communities we serve.

You can find out more about the support we offer by clicking on the options below - or by contacting our customer service team on freephone 0800 912 29 99.

The Safe and Warm Fund

We're here to support you and your community when you need it most.

Priority service register

This register helps us and other utilities companies to make sure we really look after those who need it most.
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Supporting you

Helping people live safely and independently in their own home when they need it most, while giving their family or carers peace of mind.
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Our partners

We've joined with reputable organisations who can offer free support and advice about debt, energy bills, energy efficiency & safety.
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Warm home assistance

We’re working with Warm Wales/Warm West to help more people enjoy warm, energy-efficient homes.
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Check our FAQs